JP Carpentry Design & Construct ("we", "us", "our") respects your privacy. This policy explains how we handle personal information collected through jpcarpentrydesign.co.uk in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
JP Carpentry Design & Construct is a design and construction business based in Caerphilly, South Wales, serving Newport, Cardiff, Blackwood, Pontypridd, Cwmbran and the surrounding areas. We are the data controller for the personal information described in this policy. You can reach us at jpcarpentry14@gmail.com or on 07807 274103.
2. What we collect
We only collect personal information that you choose to give us. When you use the enquiry or free quote forms on this website we ask for:
- your name;
- your email address;
- your phone number (optional);
- your postcode (optional, on the quote form) so we can confirm we cover your area;
- your message, including any details about your property and project, and the service, budget range and timescale you select.
If you contact us by phone, email, WhatsApp or Facebook, we will hold whatever information you provide in that message. Our web server also records standard technical logs (such as IP address, browser type and the pages requested) to keep the site secure and running properly. We do not use analytics or advertising trackers on this website.
3. How we use it
We use your information to:
- respond to your enquiry and answer your questions;
- arrange a home visit and prepare your free, no-obligation quotation;
- carry out and manage any work you ask us to do, including keeping in touch during a project;
- keep records we are legally required to hold, such as invoices;
- protect the website against misuse and spam.
We will not add you to a marketing list or send you newsletters. We only contact you about your own enquiry or project.
4. Lawful basis
Under UK GDPR we rely on the following lawful bases:
- Consent: when you tick the box on our form confirming you are happy for us to contact you about your enquiry. You can withdraw consent at any time by emailing us.
- Contract: where processing is needed to prepare a quotation you have asked for or to carry out work you have agreed to.
- Legitimate interests: running and securing our website and business, and keeping a record of our correspondence with you.
- Legal obligation: keeping accounting and tax records.
5. Who we share it with
We never sell your personal information. Enquiries submitted through the website are sent by email to our business inbox, so your details pass through our email and web hosting providers, who act on our instructions. Where your project needs a specialist trade we work with (for example our certified electrician), we share only the details they need to do their part of the job. We may also disclose information where the law requires it.
6. How long we keep it
If your enquiry does not lead to work, we keep your details for up to 24 months from our last contact so we can pick up the conversation if you come back to us, then delete them. If you become a customer, we keep project and invoice records for six years after the work is completed, in line with HMRC requirements and so we can help with any later questions about the work. Server logs are kept for a short period for security purposes only.
7. Keeping it safe
This website is served over HTTPS, forms are protected against automated spam, and access to our email and business records is limited to the people who need it. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your information.
8. Cookies
This website uses only the essential cookies needed for it to work: a session cookie and a security token that protects our forms. We do not use analytics, advertising or social media tracking cookies. Full details are in our cookie policy.
9. Your rights
You have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information where we no longer need it;
- ask us to restrict how we use it, or object to our use of it;
- receive the information you gave us in a portable format;
- withdraw your consent at any time, where consent is the basis we rely on.
To exercise any of these rights, email jpcarpentry14@gmail.com. We will respond within one month. There is no charge, although we may need to confirm your identity first.
10. Complaints
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the UK supervisory authority, the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113, or by post to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
11. Changes to this policy
We may update this policy from time to time, for example if we add new features to the website. The date at the top of the page shows when it was last changed. This version was last updated on 7 November 2026.
12. Contact us
Questions about this policy or about your information can be sent to JP Carpentry Design & Construct, Caerphilly & Newport, South Wales, NP12, or by email to jpcarpentry14@gmail.com.